Terms & Conditions
Making your booking
Lets Oversea Cyprus is part of YouNique Group FZ LLC which is our trading name. We are the owners of the accommodation and do not represent any other agencies.
In all circumstances the Contract of Letting is between you the guest and us the owner. In these booking terms & conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
By making a booking (online or by telephone) the named person on the booking form agrees on behalf of all persons staying at the property that he or she is over 18 years of age when making the booking and has read these terms and conditions and agrees to be bound by them.
Once the completed online booking form and the deposit payment have been received and accepted by us, we will issue you with email confirmation. The contract between you and the property owner will only be formed when we send you the email confirmation and is subject to these terms and conditions. We reserve the right to refuse any booking prior to the issue of email confirmation. If we do this, we will promptly refund any money you have paid to Lets Oversea Cyprus. You should carefully check the details of our email confirmation and inform us immediately by email of any errors or omissions. Please be certain that you have booked the correct property name and reference as once Lets Oversea Cyprus have confirmed the booking by email the property cannot be changed without the full loss of payment made.
Each property booked constitutes a separate individual booking. All bookings made directly from our website and all matters arising from them are subject to English law and to the exclusive jurisdiction of the courts of England and Wales. Nothing in these booking terms and conditions affects your normal statutory rights.
The hirer is responsible for taking reasonable care of the property and its contents. At the end of the hire period, the property and its contents, including all equipment, furniture and utensils etc. must be left clean and tidy, which includes the crockery and cutlery cleaned and stored in the appropriate cupboards, and the hirer must ensure that the cooker, microwave and fridge are clean. On departure the hirer will be responsible for making the accommodation secure with all lights switched off and doors and windows locked, and the key left where instructed and NOT in the back of the door. The hirer shall also ensure that all rubbish is cleared away from the property and placed in the communal dustbins. The hirer will be charged for any additional time costs incurred by the cleaner and/or Lets Oversea Cyprus if the above is not adhered to.
Rules and regulations for the property
The following rules and regulations have been established for the benefit of all guests of all properties on this website to ensure the safe operation of the property and pool facilities and to provide enjoyable recreation for all. It is a condition of booking that all guests observe these rules.
- Guests shall not make or allow any disturbing noises in the property nor do, nor permit anything which will interfere with the rights, comforts or conveniences of other owners or guests on the complex or in neighbouring properties.
- All musical instruments, television sets, stereos, radios, etc., are to be played at a volume which will not disturb other owners/guests/neighbours and no music is to be played outdoors after midnight.
- The swimming pool and terrace are for the exclusive use of guests of the property.
- Running, pushing, causing undue disturbance, or any conduct that may endanger the welfare of self or other guests is prohibited.
- Under no circumstances are sun beds to be removed from the pool terrace.
- Glass containers or breakable objects of any kind are not permitted in the pool area.
- Guests will be responsible for removing all their rubbish from the pool area.
- Children under five years of age or non-swimmers must be supervised by a responsible person, who is in the water and remains within arm’s reach of the child.
- Persons who appear to be under the influence of alcohol are not allowed in the pool or around the pool area.
- The swimming pool may be used until 8pm on the strict understanding that guests keep noise down to a minimum so as not disturb other guests.
- All guests must shower before entering the pool. This will remove excess sun tan lotion that can make the pool cloudy and unusable.
- Persons with open cuts, sores, bandages, colds, coughs or infected eyes are not permitted in the pool.
- Feeding stray animals is strictly prohibited.
- Foul or abusive language will not be tolerated.
A verbal warning will be made for the first offence; all guests in the property will be instructed to leave immediately if a second offence occurs, and no refunds will made as the second offence constitutes a breach of the terms and conditions.
Lets Oversea Cyprus accept no liability for any loss, personal injury/illness or death however incurred. Although we use all reasonable endeavours to ensure the accuracy of all information provided and the quality and facilities of the property(s), we cannot accept any liability whatsoever for any problems that occur while guests occupy the property(s) of their choice. All information has been provided in good faith and no liability is accepted whatsoever by Lets Oversea Cyprus for any misrepresentation of property material or accommodation. Lets Oversea Cyprus make every effort to ensure that the descriptions on our website are correct. Material changes to a property details are very infrequent, and we endeavour to notify you of any changes before commencement of the booking. No compensation will be payable by Lets Oversea Cyprus and no claims will be accepted for costs or additional expenses incurred as a result of any changes.
A non-refundable deposit of £100.00 GBP per property is required to secure your booking. Your booking is only confirmed once payment has been made and a booking form has been submitted. If your booking is made within 8 weeks or less from your booking start date you will receive notification that the balance is due within 24 hours. Where only a deposit has been paid the balance must be paid 8 weeks or more prior to the hire commencement date. If the balance is not paid within this timeframe your booking will be cancelled and your deposit will be forfeited. Balance payment can be made by bank transfer. Lets Oversea Cyprus do not accept cash or cheques sent through the post. Card payments are processed online via PayPal’s secure site. A booking administration fee of 2.9% of the total rental is added to the balance payment for all first-time bookings through our website. If you have booked with the Lets Oversea Cyprus on at least one other occasion, or you are part of a group and you collectively book two properties for the same dates or similar you can request a LOYALTY CODE to enter on the balance payment form. This will remove the booking administration fee and give you the option of changing your dates (subject to availability) free of administration charges.
All prices are per property and based on 2 people sharing for a minimum period of 7 nights, include air-conditioning and are calculated in GBP(£). You will be charged for the number of nights that you book at the property based on the weekly rental rates displayed under the property details on our website. If your booking straddles a period where the rates differ, the cost of the accommodation will be calculated based on the number of nights that you stay in each price bracket. We reserve the right to correct errors in both advertised and confirmed prices and we will do so as soon as we become aware of the error. Accommodation prices may change because of periodic price increases or a special offer ‘sale price’. The price that was stated at the time of booking (subject to any correction of errors) is the price that is payable, and this will not increase or decrease regardless of the current property pricing for the period in question. Special offer discounts will be deducted from the advertised weekly rental rate. Where the dates of travel may attract two discounts (e.g. last-minute discount and long stay discount) only one (the highest) discount will be deducted from the rental rate. Special offers do apply if an under-occupancy discount has been given.
A deposit of £100.00 GBP is due on the total rental of the property. Please note that the deposits are per property. If you are booking more than one property, the deposit amount is calculated individually per property
A security deposit of £100 per person is required for first time rentals. Please contact us for more details. This will be refunded usually within 14 days after the booking end date upon satisfactory inspection of the property.
Cancellation by you
Cancellation of a booking must be made by email to Lets Oversea Cyprus.
No refund or credit note will be given if you cancel less than 8 weeks before the booking start date or after the balance has been paid (we can issue an invoice on request for insurance purposes).
If you cancel more than 8 weeks before the booking start date the deposit amount (or full amount if you have also paid the balance) will be converted into a credit note (less £25 administration fee) for you to rebook the same property for the same number of nights or more. If fewer nights are rebooked than the original booking a pro-rata element of the credit note will be forfeited. You must rebook within 12 months from the date of cancellation. The credit note can also be transferred to family and friends. If you do not rebook the same property within the 12 months, then the credit note will be cancelled, and payment forfeited. A credit note will not be issued if you have requested a cancellation invoice for insurance purposes. The credit note can only be used once.
Change of dates by you
A change of dates will only be accepted with our agreement and you will receive confirmation by email if this has been approved or rejected once you have completed the “change of dates” request to us by email.
(a) If the dates are changed but the number of nights remain the same the rental rate will stay the same as the original booking unless the new dates are at a higher rental rate, in which case the rental rate will be reworked based on the higher amount. This change will be subject to a £25 administration fee that will be added to the cost of booking.
(b) If additional nights are added to an existing booking the additional nights will be charged on the current rental rates and there will be no administration charge.
(c) If dates have changed after payment of a deposit and before the balance has been paid and the number of nights has been reduced the rental rate will be reworked based on the higher amount of either the current rental rates or rental rates at the time of booking. The deposit will be calculated based on the revised rental rate and the difference between the original deposit paid and the revised deposit will be forfeited (for example a 2-week rental rate of £1000 with a deposit paid of £250 is reduced to a 10-night rental rate of £714 with a revised deposit of £178. The difference between the deposits of £72 will be forfeited). This change will be subject to a £25 administration fee that will be added to the cost of booking. Once the full amount of the rental has been paid there are no refunds for a reduction in nights.
Change of occupancy by you
If you have booked a property at full occupancy and wish to change this to a lower occupancy this is possible after you have paid the deposit and before the balance has been paid. A proportion of the deposit will be forfeited (i.e. the difference in deposit between the occupancy rates). This change will be subject to a £25 administration fee that will be added to the cost of booking. Once the balance has been paid no price reductions will be given.
Alterations or cancellation by Lets Oversea Cyprus
In the unlikely event that the property becomes unavailable or uninhabitable, the hirer will be offered alternative accommodation or a refund for the duration that the accommodation was unavailable. Any refund is restricted to the property hire costs and Lets Oversea Cyprus are not liable for any cancellation costs or administrative charges for travel arrangements etc. If the substituted accommodation is a different price than the one originally booked, we will make a charge/refund as appropriate. If guests decide to find their own alternative accommodation any refund is restricted to the original property hire costs for the duration that the property was unavailable.
What is included
The property rental includes the supply of water and electricity. A clean set of linen and towels (one hand towel and one bath towel per person) are supplied at the beginning of the rental and additional linen and towels can be requested for the half-way stage for all bookings of two weeks. Please contact us for bookings of three weeks or more where a LONG STAY DISCOUNT will be offered. The property will be cleaned before your arrival but will not be cleaned again for the duration of your stay unless requested. More frequent cleaning and linen change can be arranged for an additional charge. Any defects or deficiencies must be reported to Lets Oversea Cyprus within 24 hours of your arrival. After this time, it will be assumed that everything is in order. The properties on this complex share the pool and has communal sun beds (Communal sun beds are on a first come, first served basis) We also provide 2 x private sun beds in each property and these private sun beds are not to be left unattended around the pool at any time and shall be locked inside the apartment(s) when not being used.
Air-conditioning is included in the property rental price but the units must only be used while guests are in the property, with all windows and doors kept closed. Under no circumstances must the units be left on continuously while the property is unoccupied: if this occurs guests will either be charged, or the air-conditioning will be disconnected for the remainder of the guests’ stay. The air-conditioning units in all properties operate either on a timer system where the units will turn off automatically, or on a meter system where after normal usage guests are charged accordingly. The air-conditioning should never be set at less than 21 as this will cause the unit to over-work and leak.
Can be arranged for an additional charge that is payable direct to the driver in euros and are not included in the cost of the accommodation. It is strongly advisable to use our recommended airport transfers as drivers booked by us are familiar will the location of our properties and offer one of the best rates and are cheaper than the taxis on the rank at the airport. We will always confirm the fare in advance so you know exactly how much you will pay once you arrive at the apartment(s).
It is the responsibility of the hirer to book flights independently from the accommodation. We accept no liability whatsoever for any aspect of the flight arrangements and accept no liability for any loss, personal injury/illness or death however incurred.
Only the specified number of persons as per the booking form of booking may occupy the property at any time. A baby in a cot does not count when calculating maximum occupancy. The property cannot be re-let or sub-let to any other group, party or individual without written permission from Lets Oversea Cyprus. Under no circumstances may more than the maximum number occupy the property at any time (this includes the pool area). Under no circumstances may the property or pool area be used to host a party or gathering where more than the maximum occupancy of the property attend. Lets Oversea Cyprus reserve the right to refuse admittance to the hirer and party if they are in breach of this condition. We do not accept pets in the property and THESE ARE NO SMOKING APARTMENTS
Detailed instructions for key access will be sent to you 7-10 days before your arrival. It is the hirer’s responsibility for the safe keeping of the property key at all times. Where there is a keybox at the property and it is the hirer’s responsibility to close the keybox and shuffle the numbers so that the PIN is not showing after taking the key out, and to ensure that the key is put back in the keybox when the hirer vacates the property. Do not under any circumstances give the PIN code to a third party (e.g. taxi driver). If you have lost your key or are locked out please call the George Carter or a locksmith. You will be responsible for the callout charge. If you are locked out and have left the key in the back of the door only a locksmith will be able to open the door and the hirer will be responsible for the callout charge.
Damage or loss to the property and its contents
Except in the case of normal wear and tear the hirer will be responsible for making good any damage or loss to the property or its contents, which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of those occupying the property and their guests. The hirer will pay for the cost of replacement or rectifying damage.
Rights of access
The owner, their representatives or subcontractors have the right to access the property at any time with due regard to the convenience of the hirer for the purpose of linen change, inspection of the property and to carry out essential or routine repair or maintenance work.
Lets Oversea Cyprus cannot be held responsible for any circumstances beyond our control including, but not limited to, mechanical breakdown, illness, internet, television reception, swimming pool maintenance and failure of any public supply.
We the owner to the best of our knowledge have taken all reasonable steps to ensure that the property offers safe and comfortable accommodation, but urge you to take particular care. Please take caution with personal safety, balconies, surfaces such as tiled floors that can become slippery when wet, electricity, stairs, kitchens and bathrooms. Of particular importance is safety for you and your party in and around the swimming pool. Although certain pool safety equipment is provided, there is no lifeguard available. Children and non-swimmers must never be allowed unsupervised in the pool. Swimming after dark can also be dangerous and is strongly discouraged.
Injury or damage
It is a condition of booking that the hirer and their party have full insurance to cover against personal injury and damage.
Arrival and departure times
Unless otherwise stated the property will be available for occupation from 2.00pm on the day of arrival and must be vacated by 11am on the day of departure. For later flight departures, we offer a late check out option (please contact us for details) Any agreed extension to your departure time must be confirmed in an email from us. There may be occasions when the check-out time is earlier than 11am and if this is the case you will be notified by email or by a note in the property.
If you have a Complaint or Problem
In the unlikely event that you have cause for complaint about the property or its contents it is very important that the procedure below is followed:
Step 1 – The issue must be reported immediately to the property manager so that action can be taken at the time to rectify the problem.
Step 2 – If the property manager is unable to resolve the issue within a reasonable timescale and you are still unhappy about the situation you must contact us by email while you are still in the property.
Step 3 – If after contacting us you are still unhappy about the situation you must email us within 28 days of returning from your holiday and we will investigate the matter and arbitrate.
Please note that if after returning from your stay you did not follow Steps 1 – 3 above (and therefore did not give the property manager or us the opportunity to resolve the issue locally whilst you were in the property) we will not have any liability and will not investigate your complaint further. All refunds if any are at our discretion.
In the event of building work taking place by local authority, developers or neighbours, it is important to note that we are not responsible for such work, and are unable to stop such work taking place, or control the levels of noise. Whilst we assure you of our best endeavours to minimise any inconvenience we do not accept any liability in this case.
We cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by force majeure. In these terms and conditions of hire, force majeure means any event which we or the supplier(s) of the service(s) in question could not, even with due care, foresee or avoid. Such events may include, but are not limited to, war, threat of war, civil commotion or strife, hostilities, terrorist activities, strikes or other industrial disputes, acts of God, quarantine, epidemics, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions, the act of any government or other national or local authority including port or river authorities or other events outside our control. Advice from the Foreign Office to avoid or leave a particular country may constitute force majeure.
There may be occasions when an advertised facility is either modified or not available. Such situations may be dictated by local circumstances, necessity for maintenance (e.g. swimming pool repair or chemical imbalance correction), unsuitable weather conditions and other circumstances beyond our control. If we are advised of this, we will strive to inform you in advance, but cannot be held liable in such circumstances and will do our best to make alternative arrangements for you where possible.
The property hire does not include insurance for the hirer and their party. It is a condition of booking that insurance is taken out against cancellation, personal accident and medical insurance.
As mentioned above, our apartments have a no smoking policy but smoking is permitted on the patio area and there may be ashtrays provided for this.
The type of television system will be stated in the property details for each individual property. Most TV systems in Cyprus are now IPTV boxes and are connected via the internet. Occasional channels may freeze or buffer and this is normally due to a temporary change to the WiFi bandwidth, something that we have no control of.